What is it?
It's a word libraries and others use to describe how the public might interact with government, whether local, state, or the federal government.
Some interaction can only be done online. Some things can be done both online or in person, which ever is more convenient. For instance, in some counties you can renew your automobile registration online.
We have a link to some Florida government resources and Federal government resources that may be of use to you.
There are many more. Library staff will be happy to assist you in finding them.